Managed IT & Helpdesk
Most small businesses don't have an IT department. They have whoever's least scared of the printer. We become your IT team for a fixed monthly fee: a local helpdesk that answers, fixes most things remotely while you wait, and turns up in person when it can't.
Based in Southampton. On-site across Eastleigh, Chandler's Ford, Totton, Romsey, Hedge End and the surrounding area, and anywhere within 50 miles for the right project.
(01) What's included
Everything you need. Nothing you don't.
Day to day
- 01
Unlimited helpdesk
Phone, email, Teams or WhatsApp. No per-call charges, no tickets disappearing into the void.
- 02
Remote fixes, fast
Most problems are sorted while you're still on the call.
- 03
Mac and Windows
Whatever your team uses: Windows PCs, Macs, iPhones and Android, all supported by the same people.
- 04
Starters & leavers
Accounts, laptop, email and access ready on day one. When someone leaves, every login and device is locked down the same day.
- 05
24/7 monitoring
We watch for failing drives, full disks and missed updates around the clock, and fix them before they become your problem.
- 06
Plain-English reporting
A short monthly summary of what we did and what's coming up. No jargon.
Beyond the desk
- 07
On-site visits
We're based in Southampton, so a visit is a short drive, not a dispatch from a call centre.
Included from Standard - 08
24/7 support cover
An optional add-on: someone to call any hour, any day, for the times your business can't wait until morning.
Optional add-on
(02) What changes
-
Before Someone loses half a day fighting the printer.
After They call us, we fix it, they get back to work.
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Before A new starter spends their first week waiting for a login.
After Laptop, email and access ready before they arrive.
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Before Nobody's sure where the passwords are.
After Documented, secured and handed back to you.
(03) Questions
Fair questions.
What size of business do you work with?
Mostly teams of 2 to 50 people. Big enough to rely on IT every day, too small to employ someone full-time to look after it.
How quickly do you respond?
Urgent issues get a guaranteed response time, set by your plan (see our pricing page for each one), and we report against it every month so you can see we're keeping our word.
Do you cover evenings and weekends?
If you need it. 24/7 support cover is an optional add-on to any plan, so there's someone to call evenings, weekends and bank holidays.
Are we locked into a long contract?
We keep agreements short and simple. We'd rather keep you because you're happy than because you're stuck.
Next step
Let's talk about your helpdesk.
Start with a free IT health check. We'll look at what you've got, tell you plainly what needs fixing, and you can decide from there. No hard sell.